Privacy policy

Last Updated: September 1, 2026

Master G For Wholesale & Retail Trade operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a convenient shopping experience (the “Services”). Our online store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, use our Services, place an order, make a purchase, or communicate with us.

Please read this Privacy Policy carefully. By using our website or Services, you acknowledge that you have read and understood how we handle your personal information as described below.

Personal Information We Collect

Depending on how you use our Services, we may collect the following information:

Contact information: Your name, phone number, email address, billing address, and delivery address.
Payment information: Payment and transaction details necessary to process your order. Payment card information may be processed by our payment providers.
Order information: Products you view, add to your cart, purchase, return, exchange, or cancel, and your order history.
Account information: Your account details, if you create an account on our website.
Communications: Information you provide when you contact us by email, phone, WhatsApp, or other communication methods.
Device information: Information such as your IP address, browser type, device type, and other technical information collected when you use our website.
Usage information: Information about how you use and interact with our website.

How We Collect Your Information

We may collect personal information:

Directly from you when you place an order, create an account, contact us, or provide information through our website.
Automatically when you browse or use our website, including through cookies and similar technologies.
From Shopify and other service providers that help us operate our online store.
From payment, delivery, and other service providers involved in providing our Services.

How We Use Your Personal Information

We may use your personal information to:

Process and fulfill your orders.
Process payments.
Arrange delivery of your purchases.
Contact you regarding your orders.
Provide customer service and support.
Process returns, exchanges, and refunds.
Manage your customer account, if applicable.
Improve our website, products, and services.
Provide relevant product information and offers, where permitted.
Prevent fraud, misuse, or unauthorized activity.
Comply with applicable laws and legal requirements.

Marketing and Communications

We may use your contact information to send promotional or marketing messages where permitted by applicable law.

You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the email or by contacting us.

We may still contact you with important non-marketing messages relating to your orders, payments, deliveries, returns, or customer service.

How We Share Your Information

We may share necessary personal information with trusted third parties that help us operate our business, including:

Shopify, which provides our online store platform.
Payment service providers.
Delivery and shipping companies.
Technology and IT service providers.
Customer service providers.
Other service providers necessary to process and fulfill your orders.

We may also disclose information when required by applicable law, legal process, or a lawful request from government authorities.

We do not sell your personal information as a normal part of our business.

Shopify

Our online store is powered by Shopify. Shopify provides the technology and services that allow us to operate our online store and process customer interactions.

Information you provide through our website may be processed by Shopify and its service providers as necessary to provide the Services.

For more information about how Shopify handles personal information, please review the Shopify Privacy Policyavailable on Shopify's website.

Our website uses cookies and similar technologies to:

Operate essential website functions.
Remember your preferences.
Keep your shopping cart and order experience working properly.
Understand how customers use our website.
Improve our website and Services.
Support marketing and advertising where applicable.

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.

Children's Privacy

Our Services are intended for customers who are legally able to make purchases under applicable laws.

We do not knowingly collect personal information from children for marketing purposes.

If you believe that a child has provided us with personal information, please contact us so that we can review and take appropriate action.

Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Retention of Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Complete orders and provide our Services.
Maintain business and transaction records.
Comply with applicable legal and accounting requirements.
Resolve disputes.
Prevent fraud and protect our business.

Your Privacy Rights

Subject to applicable Kuwait law, you may contact us to:

Ask about personal information we hold about you.
Request correction of inaccurate information.
Request deletion of personal information where legally applicable.
Ask questions about how your personal information is used.
Withdraw consent where processing is based on consent, where applicable.
Opt out of marketing communications.

We may need to verify your identity before processing certain requests.

Some requests may be subject to legal, regulatory, contractual, or other legitimate requirements.

Complaints

If you have a concern or complaint about how we handle your personal information, please contact us using the details below.

We will review your complaint and make reasonable efforts to resolve it in accordance with applicable Kuwait laws and regulations.

International Processing

Because we use Shopify and other service providers, your personal information may be processed or stored outside Kuwait.

Where applicable, we take reasonable steps to ensure that personal information is handled with appropriate security and in accordance with applicable legal requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

Any updated version will be posted on this page with a new “Last Updated” date.

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Master G For Wholesale & Retail Trade
Address: Salmiya, Block 2, Salem Al Mubarak Street, Plot 41, Moddi Mall, Mezzanine Floor, Shop 37, Kuwait
Phone: +965 565 09173
Email: masterg.kw@gmail.com

We will be happy to assist you with any privacy-related questions or requests.