Return & Refund Policy

We want our customers to be satisfied with their purchases. Our return and refund policy follows the applicable consumer protection laws and regulations in Kuwait.

Returns & Exchanges

• Customers can request a return or exchange within 14 days of purchase/delivery, where applicable.
• The product must be unused, undamaged, and in its original condition and packaging.
• The original invoice or proof of purchase may be required.
• Some products may have different return conditions or may not be eligible for return due to their nature or applicable Kuwait regulations.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Depending on the situation and applicable law, we may provide a replacement, repair, exchange, or refund.

Refunds

Once the returned product is received and checked, an approved refund will be processed using the original payment method where possible.

Refund processing time may depend on your bank or payment provider.

Important

Nothing in this policy limits any mandatory rights provided to customers under Kuwait Consumer Protection Law and its regulations.

Contact Us

Master G For Wholesale & Retail Trade
Location: Salmiya block 2 Salem Mubarak St Moddi Mall Mezzanine floor shop 37 
Email: masterg.kw@gmail.com
Phone / WhatsApp:  +965 56509173