TERMS OF SERVICE

Last Updated: August 31, 2026

Welcome to Master G For Wholesale & Retail Trade (“Master G,” “we,” “us,” or “our”). These Terms of Service govern your access to and use of our website, online store, products, and services.

By accessing our website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service. If you do not agree with these Terms, please do not use our website or services.

1. Business Information

Business Name: Master G For Wholesale & Retail Trade
Business Activity: Wholesale & Retail Trade

Our contact details, including our telephone number, email address, physical address, and any applicable commercial registration information, will be displayed on our website and/or purchase invoice.

2. Products

Master G sells watches and related products through retail and wholesale channels.

We make reasonable efforts to ensure that product descriptions, photographs, prices, specifications, colors, dimensions, availability, and other information displayed on our website are accurate.

Minor differences between photographs displayed online and the actual product may occur because of photography, lighting, screen settings, manufacturing variations, or packaging.

We reserve the right to correct errors and update product information at any time.

3. Product Authenticity and Condition

Master G will provide products according to the description and specifications stated at the time of purchase.

Customers should inspect their products upon delivery or collection and notify us promptly of any apparent defect, incorrect item, missing accessory, or other issue.

Where a manufacturer's warranty applies, warranty coverage will be subject to the manufacturer's applicable terms and conditions.

4. Prices

All prices displayed on the website are stated in Kuwaiti Dinars (KWD) unless otherwise indicated.

Prices may be changed or updated without prior notice. The price applicable to a confirmed order will generally be the price communicated to the customer at the time the order is accepted, subject to correction of obvious pricing or technical errors.

Any applicable delivery charges or other fees will be communicated to the customer during the ordering process.

5. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

An order is considered accepted when Master G confirms the order, processes the payment, or otherwise communicates acceptance to the customer.

We reserve the right to refuse or cancel an order where reasonably necessary, including in circumstances involving:

• Product unavailability.
• Incorrect pricing or product information.
• Suspected fraud or unauthorized payment.
• Incorrect customer or delivery information.
• Technical errors.
• Violation of these Terms.
• Circumstances outside our reasonable control.

If payment has already been collected for an order that we cancel, the applicable amount will be refunded through the relevant payment method, subject to applicable procedures.

6. Retail Purchases

Retail customers may purchase products through the payment and ordering methods made available by Master G.

Customers are responsible for providing accurate contact, billing, and delivery information.

Master G is not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

7. Wholesale Purchases

Master G provides wholesale sales to businesses, retailers, resellers, and other commercial customers.

Wholesale orders may be subject to:

• Minimum order quantities.
• Special wholesale prices.
• Different payment terms.
• Different delivery arrangements.
• Product availability.
• Business verification.
• Individually agreed commercial terms.

Where a wholesale customer and Master G agree to separate written commercial terms, those terms may apply to the relevant wholesale transaction in addition to these Terms.

8. Payment

We may offer one or more electronic or other payment methods through our website.

By providing payment information, you confirm that you are authorized to use the relevant payment method.

Payments may be processed through third-party payment providers. Such providers may have their own terms and conditions.

Electronic transactions and electronic records may be used in accordance with applicable laws and regulations of the State of Kuwait.

9. Delivery

We will make reasonable efforts to deliver orders within the estimated delivery period communicated to the customer.

Delivery times may be affected by circumstances beyond our reasonable control, including courier delays, public holidays, weather conditions, traffic, incorrect delivery information, or other logistical circumstances.

The customer is responsible for providing a complete and accurate delivery address and telephone number.

10. Returns and Exchanges

Master G will comply with applicable consumer-protection laws and regulations of the State of Kuwait.

For watches and other products subject to specific return or replacement requirements under applicable Kuwaiti regulations, the applicable return or replacement period and conditions will apply.

Where applicable, the product must be returned in its original condition together with its original packaging, accessories, tags, documentation, and proof of purchase.

The applicable return or replacement terms may also be stated on the purchase invoice.

Nothing in these Terms limits any mandatory consumer rights provided under applicable Kuwaiti law.

11. Defective or Incorrect Products

If you receive a product that is defective, damaged, incorrect, or materially different from the product ordered, please contact Master G as soon as possible.

We may request photographs, the original invoice, order information, packaging, warranty documentation, or other information necessary to assess the issue.

Where a defect or error is confirmed, Master G will provide the remedy required by applicable law or the applicable warranty terms.

12. Watch Warranty

Where a watch is supplied with a manufacturer's or seller's warranty, the applicable warranty period and conditions will be provided with the product, invoice, warranty card, or product documentation, where applicable.

Warranty coverage may not extend to damage caused by:

• Accidental impact or physical damage.
• Misuse or improper handling.
• Unauthorized repair or modification.
• Normal wear and tear.
• Scratches or cosmetic damage caused by use.
• Water exposure beyond the manufacturer's stated water-resistance rating.
• Failure to follow the manufacturer's care instructions.

Nothing in this section limits any mandatory rights provided to consumers under applicable law.

13. Water Resistance

Water resistance differs between watch models.

A watch described as water-resistant should not automatically be considered suitable for swimming, diving, showering, or prolonged water exposure.

Customers should follow the manufacturer's specifications and care instructions for the specific watch.

Master G is not responsible for water damage resulting from use outside the manufacturer's stated specifications, except where applicable law provides otherwise.

14. Customer Information

Customers must provide accurate and current information when placing an order or creating an account.

You are responsible for ensuring that your name, telephone number, email address, billing information, and delivery address are correct.

If inaccurate information causes a delivery failure, delay, additional delivery cost, or other problem, the customer may be responsible for resulting costs to the extent permitted by applicable law.

15. Website Use

You agree to use the website only for lawful purposes.

You must not:

• Attempt to gain unauthorized access to our website or systems.
• Interfere with the security or operation of the website.
• Submit fraudulent orders.
• Use stolen or unauthorized payment information.
• Upload viruses, malware, or harmful code.
• Copy or commercially exploit website content without permission.
• Use automated systems to improperly collect information from the website.
• Misrepresent your identity or business affiliation.

We may suspend or restrict access to the website where reasonably necessary to protect our business, customers, website, or systems.

16. Intellectual Property, Photos, Trademarks, and Brand Disclaimer

All original content on this website, including but not limited to photographs, product images, graphics, logos, designs, text, descriptions, layouts, videos, and other materials created or published by Master G For Wholesale & Retail Trade (“Master G”) is protected by applicable copyright and intellectual-property laws.

Unless otherwise stated, all photographs and original website content created or commissioned by Master G are the property of Master G or are used with appropriate permission or license. Such content may not be copied, reproduced, downloaded, modified, republished, distributed, sold, or used for commercial purposes without prior written permission from Master G.

The names, trademarks, logos, product names, and brand images of third-party watch manufacturers and brands displayed on our website belong to their respective owners. Their appearance on our website is for identification, product description, sales, or informational purposes only.

Master G For Wholesale & Retail Trade is an independent retailer and wholesaler and is not affiliated with, sponsored by, endorsed by, or officially connected with any third-party brand displayed on this website unless expressly stated otherwise.

The use of a third-party brand name, trademark, logo, photograph, or product image does not imply any partnership, agency, endorsement, sponsorship, authorization, or official relationship between Master G and the respective brand or trademark owner.

All third-party trademarks and brand names remain the property of their respective owners. Master G does not claim ownership of third-party trademarks or intellectual property.

If you believe that any photograph, image, trademark, or other intellectual-property material displayed on our website has been used improperly, please contact us using the details provided on our website so that we can review the matter and take appropriate action where necessary.

17. Promotions and Discounts

Promotions, discounts, coupons, special offers, and other promotional campaigns may be subject to additional conditions.

Unless otherwise stated, promotional offers cannot be combined and may be limited by product, customer, quantity, period, or availability.

Master G reserves the right to modify or withdraw promotional offers where permitted by applicable law.

18. Privacy

We may collect personal information necessary to process orders, communicate with customers, provide delivery services, process payments, improve our website, and operate our business.

Personal information will be handled in accordance with our Privacy Policy and applicable laws and regulations in Kuwait.

By using our website, you acknowledge that you should review our Privacy Policy to understand how your information is collected, used, stored, and protected.

19. Third-Party Services

Our website may use third-party providers for payment processing, delivery, hosting, analytics, communications, or other services.

Third-party services may have their own terms and privacy policies. Your use of such services may therefore be subject to those additional terms.

20. Website Availability

We do not guarantee that the website will always be available, uninterrupted, secure, or free from technical errors.

We may temporarily suspend or modify the website for maintenance, updates, security reasons, technical issues, or other operational requirements.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Master G shall not be responsible for indirect or consequential losses arising from the use of the website or products.

Nothing in these Terms is intended to exclude, restrict, or limit any liability or consumer right that cannot legally be excluded, restricted, or limited under the laws of the State of Kuwait.

22. Applicable Law

These Terms shall be governed by and interpreted in accordance with the laws and regulations applicable in the State of Kuwait.

Any dispute arising from these Terms, an order, or the use of our website shall be subject to the jurisdiction of the competent authorities and courts of Kuwait, unless applicable law requires otherwise.

23. Customer Complaints and Dispute Resolution

If you have any complaint, concern, or issue regarding a product, order, delivery, payment, return, exchange, or warranty, please contact Master G For Wholesale & Retail Trade using the contact details provided on our website.

We will make reasonable efforts to review and resolve customer complaints promptly and fairly.

Nothing in this section limits or affects any rights or remedies available to consumers under the applicable laws and regulations of the State of Kuwait.

Where a complaint cannot be resolved directly between the customer and Master G, the customer may refer the matter to the relevant competent authorities or courts in Kuwait, as permitted by applicable law.

24. Changes to These Terms

Master G may update these Terms from time to time to reflect changes to our services, business practices, or applicable laws and regulations.

The updated version will be published on our website with a revised “Last Updated” date.

Your continued use of the website after updated Terms are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

25. Contact Us

For questions, complaints, returns, warranty matters, wholesale inquiries, or other customer-service requests, please contact us using the information provided on our website.

Master G For Wholesale & Retail Trade
Email: masterg.kw@gmail.com
Phone / WhatsApp: +965 56509173
Address: Salmiya block 2 Salem Mubarak Street Plot 41 Moddi Mall Mezzanine floor shop 37 
Commercial Registration / License No.: 524501

By using our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.